If you are going to be travelling outside of the state and want to use iPass , you must set your outgoing mail server to ipassmail.turquoise.net, and you must set up your email program (i.e., Outlook Express) to authenticate against the SMTP server using your turquoise username/password. This does not apply to our web based email, which you can check from the internet wherever you may be. You will have to call in to get this setup, so we recommend doing it before you leave on your trip. This only has to be done once.